I was very pleased with the service but disappointed with how the office staff treated me as a female car owner. After scheduling the appointment and filling out the long form at the key drop off, including my name, phone number, and car registration in my name, the office staff somehow figured out I live at the same address as my husband and called him to tell him my car was ready for pickup. I received no phone call though I waited all day. The service sheet and billing listed only my husbands name and phone number, not my own. I will not do further business with companies that discriminate in this way.
Cheryl,We at Good's Auto value your opinion, and really want to hear feedback from our customers, both positive and negative. I appreciate the feedback that you have given to me. I apologize that Paul, my service manager disregarded your name and phone number as the contact information. Please take my word that this was just an honest oversight and not an attempt at discrimination. If you were to decide to do business with us in the future, I assure you that your own account, separate from your husband will be created. If you elect not to do business with us in the future, I understand. If you would like to discuss the issue further, please contact me. Craig Good
- Good's Auto Service