5

I.ve been a long-time customer and I have always been satisfied.

Thanks for taking the time to leave us a positive review.

- Good's Auto Service
5

Prompt, efficient service as usual.

Thanks for the review, I assume that the one star rating is not correct?

- Good's Auto Service
1

This used to be my go to garage, very honest and very helpful. However we have had 2 of our vehicles inspected and passed here and ended up needing brakes (which they never caught). In February we had our Equinox inspected and it passed but I kept telling my husband something didn't feel right with the front brakes so we decided to take it to another garage closer to home and we were told it needed front brakes. Okay fine maybe it was a one off, until July came along. We took our Volkswagen and got it inspected, only thing it needed...rear tires which we got on and they re-inspected and it passed. A week later I was driving the Volkswagen and had to put the brake on the floor to get the car to stop. Again, we took it to the garage closer to our house and were told it needed rotors and brake pads all the way around that the garage that inspected it should have caught that and not passed the vehicle. Our report from goods said one set we would need to assess in 3 months and the other 6 months.

Renee, Thank you for giving the feedback. We value all feedback both positive and negative. I reviewed the records on both vehicles. The failing standard for brake pad thickness for PA State Inspection is below 2/32”. The Equinox brakes were all at 7/32” and above. It is possible that the strange feel was coming from warped brake rotors. Warped brake rotors that cause a slight brake shake are not cause for an Inspection failure. At the time of Inspection, the brakes were good. On the Volkswagen, the brake readings were all at 4/32”. Having the brake pedal go to the floor is not consistent with brake pad / rotor failure. While brakes are part of the State Inspection, there are many brake parts that the internal workings are not able to be seen or inspected. A master cylinder or ABS controller issue can cause brake pedal fade. We at Good’s Auto service take the responsibility and liability of the PA State Inspection program very seriously. We want to ensure your vehicle is safe, yet, we do not want to sell repairs that are not required. I called and left a message for you. I would like to find out more about this situation. Please call 717-626-4329. Thank you, Craig Good, owner.

- Good's Auto Service
5

Great service and very convenient with the free loaner car

Thank you for the complement.

- Good's Auto Service
5

Very pleased with your service

Thank you for taking the time to let us know.

- Good's Auto Service
5

Good's always does a great job servicing my vehicles. Staff is friendly and knowledgable.

Thanks for the complement.

- Good's Auto Service
5

Great services! I appreciated the thorough breakdown of the inspection including photographs!

5

Love these guys. Customer service is always 100%. I always leave feeling like I got quality service at a fair price. The newsletter always has something funny or a silly photoshopped picture of the staff that cracks me up, too.

5

Always professional and thorough! Always appreciate the attention to protecting the health, life, and safety of our vehicles!

Thank you for the kind words.

- Good's Auto Service
5

Super friendly and knowledgable. Definitely trust this family business!

Thanks for giving this great complement.

- Good's Auto Service